Frequently Asked Questions
What is the RACQ Whistleblower Hotline?
What can be reported?
Any breaches of the Code of Conduct, related policies, and issues that may adversely affect RACQ. This may include any criminal offence, breach of legal obligation, unsafe behaviour, harassment or bullying.
Why is RACQ introducing the service?
How do I make a report?
Who is Stopline?
Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au
Do I have to give my name?
No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Disclosure Officer at RACQ. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date.
If I make a complaint regarding suspected misconduct, how will I be protected?
How does Stopline work?
Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet, facsimile or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Disclosure Officer at RACQ. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.
Who and what is the nominated officer?
A person within RACQ is responsible for ensuring that all serious complaints are handled appropriately. The nominated officer is responsible for RACQ’s role in managing disclosures and being the contact point for both Stopline and RACQ.
When should I contact Stopline?
At what time can I contact Stopline?
You can telephone the Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week. A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST). Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.